Frequently asked questions
Questions we are asked most often about choosing and buying a computer from us.
About this site
computeroutletonline.com is a guide to choosing a computer, published by Wholesale Computer Outlet. Ordering, payment, accounts and support requests are handled on the main 1ComputerOutlet site, so there is one place holding your order and one set of policies rather than two that can disagree.
Common questions
Is this the same business as 1ComputerOutlet?
Yes. This is a website of Wholesale Computer Outlet LLC, trading as 1ComputerOutlet. There is one store and one repair workshop, at 106 North Woodland Boulevard, DeLand, Florida 32720. This site covers buying a computer in depth; the main site handles the catalog, ordering and support.
Do you have more than one location?
No. One store and one repair workshop, both at 106 North Woodland Boulevard in DeLand, Florida. Any listing suggesting a branch elsewhere is not us.
Why can I not buy directly on this site?
Deliberately. The catalog, cart, checkout, accounts and stock live on the main site, backed by the inventory system. Running a second checkout here would mean two systems to secure and two sets of prices that could disagree, which serves nobody.
How current are the prices shown?
This site does not show prices or stock at all, for the same reason. Live pricing and availability are on the main 1ComputerOutlet site.
Can you recommend a computer if I do not know what I need?
That is the conversation we prefer to have. Describe what you want to do — the programs you use, whether you carry the machine, how long you would like it to last — and we will translate that into a specification.
Do you build custom computers?
Yes, using standard parts so the machine can be serviced and upgraded afterwards. Builds start from a conversation about the work rather than from a parts list.
What warranty comes with a new part?
New parts carry a one-year warranty, excluding acts of God, physical damage and neglect. Warranty terms for a complete order are published on the main site.
Are your technicians qualified?
Our technicians are trained and certified. We do not claim membership of any specific manufacturer certification programme and we are not an authorised service centre for any manufacturer.
Which brands do you work on?
All major computer brands, including HP, Dell, Acer, ASUS, Lenovo, MSI, Mac and Apple. Servicing a brand is not the same as being authorised by it, and we are not.
How long has the business been trading?
Since 2003. More than 20,000 customers have been helped in that time, from an approximately 3,000 square foot store and workshop in DeLand.
Should I repair my current computer instead of replacing it?
Frequently, yes. A storage or memory upgrade to an otherwise sound machine costs a fraction of a replacement. Because we both sell and repair, we can tell you which situation you are in without arguing against ourselves.
How do I contact you?
Through the contact page on the main 1ComputerOutlet site, or by telephone on (386) 738-4880. The store and workshop are open monday–saturday: 9:00 am – 7:00 pm, and closed on Sunday.
Related reading
Computer buying guide
Working out what you need
Shipping and returns
How orders are handled
About Wholesale Computer Outlet
Who you are dealing with
Question not answered?
Ask us directly and we will answer properly rather than pointing you at a page.